2nd Line Support Engineer - 12 month FTC - London

You will be working alongside our varied Infrastructure team to deliver a timely, professional, and friendly service and provide 2nd line support for all calls that are logged either remotely or desk side.

Working to SLA thresholds for incident(s), request(s) and problem(s), prioritising and managing workload effectively to deal with several open tickets.

Floor-walking, desk based & remotely support the business users, infrastructure & applications.

• Pickup tickets and progress to resolution or escalation and keep customers updated as to the progress of their issues
• User creation & Termination in Active Directory and Azure AD
• Support Windows 10&11 Operating system, Office 2019/365, Software Updates,
• Manage & Support desktop & laptop deployments and regular security updates via deployment tools and ensure prior testing is completed
• Setup & Support Exchange 2019/Office365 user mailboxes
• Support Refinitiv Eikon terminals, Bloomberg Terminals, ICE/WebIce, Cloud9 Trader Platform
• Install and troubleshooting of JAVA & JAVA-patches & Local PC certificate management
• Troubleshoot Citrix Workspace client issues
• Desk, PC and monitor moves & adjustments
• Manage mobile phone deployment and management (MDM)
• Support other operational teams (Infrastructure, DBAs, Application support)
• Assist in Procurement process and keep Asset records up to date.

New Permanent position!

My new client is doing something really special. they are not just building software; they are laying the groundwork for their technology solutions and how they’ll operate as an engineering team.

Coming on board now means you're not just coding — you're contributing directly to how they set themselves up for success, how they tackle challenges, and how they define their engineering culture. This isn’t just a job; it's a chance to leave an indelible mark on their technology, teams, culture, and ethos.

What You'll Tackle

• Seamlessly integrate and upkeep open-source components within their evolving tech stack.
• Team up with fellow engineers to craft tailored solutions meeting their unique challenges.
• Forge and refine tools that power team efficiency—this includes CI/CD, local development setups, build toolchains, and essential infrastructure.
• Plot the roadmap for software component development, aligning with team priorities and vision.
• Lead the charge in defining and achieving their technical benchmarks.

Skills We Value

• Proficiency in distributed systems and Linux systems engineering.
• Coding in programming languages such as Golang or Rust
• Experience in building and enhancing compute, storage, and data platforms with exposure to open source products like Kubernetes, Knative, Ceph, Rook, Cassandra, Spark, Nate and the like.
• Hands-on with infrastructure-as-code tools and automation, such as Terraform, Ansible, or Helm.
• Active engagement or contributions to the open-source community.
• Familiarity with software build processes and secure supply systems, like Bazel or OpenSSF.

Freelance Senior Product Designer

Contract Duration: 9 Months

Location: New York, United States

Remote Work: Hybrid (1/2 days a week in office)

Industry: Retail Startup

Start Date: Immediate

Candidates must be based in or around New York

About the Company: Our client is dedicated to revolutionising the retail experience by blending cutting-edge technology with innovative design. Specialising in digital platforms and experiences, they're committed to empowering consumers and brands alike.

They are seeking a highly skilled and experienced Freelance Senior Product Designer to join their dynamic team on a 9-month contract. As a key member of the design team, you will play a pivotal role in shaping the future of their product and brand identity. Collaborating closely with cross-functional teams, you will craft compelling user experiences that resonate with their target audience and drive business growth.

Requirements:

• Minimum 7 years of experience as a Product Designer, with a portion of that experience gained as a freelancer or in an agency environment
• Proficiency in Figma
• Strong portfolio showcasing successful product designs for digital consumer-facing products
• Excellent communication and collaboration skills

If you're passionate about shaping the future of retail and meet the above requirements, please reach out with your resume and portfolio to lucy@wearetda.io

My client has come to me as they are looking for a Senior IT Engineer to come and join the team.

Please see below for the following skills and knowledge needed for this position;

Job Responsibilities

• Deliver 3rd/4th line support and enhancements to the companies Servers, Storage, Network, Mail servers, Active Directory, Azure Tenancy & AWS Deployments.
• Administer on-premises SCCM deployment including desktop & server imaging, regular scheduled and ad-hoc patching, and software deployment.
• Plan, maintain and upgrade IT infrastructure-related projects including Cloud Transformation into Azure.
• Train and support junior staff.
• Occasional After hours, weekend and overnight work at times also required

Education/Qualifications

• Passed Citrix CCP-V (1Y0-312) or CCE-V (1Y0-403) in the last 2 years, or have worked as 3rd Line / Lead Senior Engineer on Citrix XenApp and Netscaler products for 3 years +
• Passed Microsoft Exam 70-345 or Passed Microsoft Exam MS-220 in the last 2 years, or have worked as 3rd Line / Lead Senior Engineer on Microsoft Exchange 2016/2019, Exchange Online for 3 years +
• Significant demonstrable experience in a senior technical (3rd / 4th line) role

Skills, Experience & Competencies

• Exchange 2016/2019 on premise
• Exchange online, Office 365
• Citrix Xen product stack (especially Xenapp and VDI provisioning)
• Microsoft SCCM 2016/2019, Intune
• VMWare
• Forcepoint proxy
• Kemp Load balancers
• Microsoft Azure
• Storage Networking
• Enterprise vault
• Backup technologies
• Data centre management
• Multi-cloud management
• Cisco Networking
• Cloud transformation

If this is something that is suited to your experience and you have the ability to live and work in the UK without needing sponsorship then please apply!